Using HoloLens, 24,000 elevator service technicians can now visualize and identify problems ahead of a job, and have remote, hands-free access to technical and expert information when onsite, improving the way people and cities move.

In a world where more than 12 million elevators transport over 1 billion people each day (a number that is constantly growing), it is imperative elevator service innovation grows ahead of the pace.

Utilizing HoloLens, they found that they could dramatically improve response time, increase efficiency, raise elevator up times and speed up service interventions to ensure mobility equipment is always running.

With the help of HoloLens, over 24,000 Thyssenkrupp elevator service engineers can now do their jobs safer and more efficiently by triaging service requests ahead of the visit and getting hands-free remote guidance when on site.

The work Thyssenkrupp is doing with HoloLens centers on the use of Skype – which is available to all users of HoloLens without any additional development work required.


With Skype on HoloLens, technicians can be hands free while on the job, even when making remote calls to subject-matter experts and sharing holographic instructions between users.

Microsoft HoloLens enables Thyssenkrupp to transform the global industry for every application.

This enables more flexibility while also complying with safety regulations. In initial trials, use of HoloLens has reduced the average length of Thyssenkrupp’s service calls by 4X.

about Thyssenkrupp :

is a diversified industrial group with traditional strengths in materials and a growing share of capital goods and services businesses.

Around 155,000 employees in nearly 80 countries work with passion and technological expertise to develop high-quality products and intelligent industrial processes and services for sustainable progress.

Their skills and commitment are the basis of our success. In fiscal year 2014/2015 thyssenkrupp generated sales of around €43 billion.